Covid-19

Now we have been given the government road map out of lockdown please see the 4 stages issued by the government in  each section below for what we are allowed to do. All dates given are by the government and are provisional subject to infection rates continuing to fall.

Stage 1 – Easter 2021

We are not allowed to open until the 12th April at the earliest. Any one with a booking before this date will be contacted to make arrangements

Stage 2 – 12th April to 16th May 2021

Tristram Caravan Park will be open for fully self contained caravans and motorhomes of one household only from the 12th April 2021.

Southwinds Camping Park will be open for fully self contained caravans and motorhomes of one household only from the 1st May 2021

We are not permitted to open any shared facilities such as toilets or showers during this time

All caravans and motor homes must have indoor toilet and wash facilities during this period. No toilet tents or external solar showers are permitted.

Stage 3 – 17th May to 20th June 2021

Both Tristram Caravan Park & Southwinds Camping Park will be open and will have toilet and shower facilities available – We still recommend for guests to be as self contained as possible.

Southwinds Camping Park will start to accept tents providing we have been allowed to open the facilities.

The Government will lift most legal restrictions on meeting others outdoors, but gatherings of more than 30 people outdoors will remain illegal. Indoors, people will be able to meet socially in a group of 6, or with 1 other household

Stage 4 – 21st June 2021 onwards

The Government are proposing that all Social Distancing measure will be removed so you will be able to stay with more than 2 different households on your pitch (still a max of 6 people per pitch)

Our chemical toilet disposal point and all our drinking water taps will be in use to enable people to be self-contained in caravans and motorhomes, and we are installing additional points for the 2021 season

PLEASE NOTE – WE WILL ONLY BE ACCEPTING PEOPLE WITH BOOKINGS, IF YOU DON’T BOOK IN ADVANCE YOU WON’T BE ABLE TO STAY THIS YEAR.

SOCIAL DISTANCING

IT WILL BE DOWN TO EACH INDIVIDUAL FAMILY TO ENSURE THEY STICK TO THE CURRENT GOVERNMNET SOCIAL DISTANCING RULES WHEREVER POSSIBLE.

AS A SITE WE HAVE REDUCDED OUR PITCH CAPACITY BY APPROX 20% COMPARED TO PRE COVID LAYOUTS IN PREVIOUS YEARS

YOU MUST NOT OVERCROWD YOUR PITCH, IT IS STRICTLY 1 UNIT PER PITCH AND A MAXIMUM OF 6 PEOPLE.

CARS
TO HELP WITH THE SOCIAL DISTANCING WE WILL BE MAKING IT MANDATORY FOR ALL CARS TO BE PARKED OFF SITE IN THE CAR PARK AFTER UNLOADING THERE WILL BE NO CHARGE FOR THE 1ST CAR, AND ADDITIONAL CARS WILL BE CHARGED AS NORMAL. THERE WILL BE NO EXCEPTIONS.

FACILITIES

Please see each section of the 4 stages to see the governments permitted use of facilities at that particular time.

CHECKING IN
WE WOULD ASK THAT WHEN ARRIVING AND COMING TO RECEPTION TO CHECK IN THAT ONLY 1 PERSON, PREFERABLY THE NAMED PERSON, WHO MADE THE BOOKING, COMES IN WITH THE REQUIRED INFORMATION. PLEASE DO DON’T BRING THE WHOLE FAMILY IN TO RECEPTION; AS MUCH AS WE’D LOVE TO SEE YOU ALL WE DON’T HAVE THE SPACE TO KEEP PEOPLE SOCIALLY DISTANT.
WE WOULD ASK THAT ANY PAYMENTS ARE MADE ON A CREDIT OR DEBIT CARD WHENEVER POSSIBLE AND TO USE THE CONTACTLESS OPTION IF POSSIBLE ( CARD PAYMENTS CAN BE UP TO £45, BUT APPLE PAY HAS NO LIMIT) WE WILL HAVE HAND SANITISER FOR YOU TO USE AND WILL WIPE DOWN OUR CHIP & PIN TERMINAL AFTER EACH USE.

Cancelations

Our usual cancelation policy applies except in the following situations;

Regional or National Government Lockdown ( I.e the area you live in (or we’re situated in) goes into a higher tier that prevents you from unnecessary travel etc)

Government Track & Trace notification

If you receive a notification that you may have been in close proximity with a person diagnosed with Covid and you are told to self isolate

You would then either get an opportunity to reschedule (where possible) your booking for another time or receive a full refund